Below is a sample FAQ (Frequently Asked Questions) section for OwlConor, designed to address common customer inquiries about the brand’s handcrafted wooden furniture, ordering process, shipping, and more. It’s written in a clear, concise, and friendly tone, consistent with OwlConor’s identity, and formatted aesthetically for a website or Pages document. The current date is March 24, 2025, per your context.
Frequently Asked Questions (FAQ)
OwlConor – Your Questions, Answered
We’re here to help you every step of the way. Below are answers to some of the most common questions about OwlConor’s furniture, services, and policies. Can’t find what you’re looking for? Contact us—we’d love to assist!
General Questions
What is OwlConor?
OwlConor specializes in handcrafted wooden furniture that blends modern design with timeless craftsmanship. We proudly serve customers in the US, Canada, Australia, Europe, and beyond.
Where is your furniture made?
Our pieces are crafted by skilled artisans at our workshops, using sustainably sourced wood from responsibly managed forests.
Is your furniture eco-friendly?
Yes! Sustainability is at our core. We use wood from certified sustainable sources and eco-conscious production methods to minimize our environmental impact.
Ordering & Customization
How do I place an order?
Browse our collections at , select your items, and proceed to checkout. You’ll need to provide shipping and payment details to complete your order.
Can I customize my furniture?
Absolutely! We offer custom design services. Contact us at cs@owlconor.com to discuss your vision, and we’ll guide you through the process.
How long does it take to process an order?
Standard orders are typically processed within 3-5 business days. Custom orders may take 4-8 weeks, depending on complexity.
Pricing & Payment
What currency do you use?
All prices are in USD unless otherwise noted. Taxes and shipping fees are calculated at checkout.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other options listed at checkout.
Can I change or cancel my order?
Yes, if it hasn’t entered production. Contact us within 24 hours of placing your order to request changes or cancellation.
Shipping & Delivery
Where do you ship?
We ship to the US, Canada, Australia, Europe, and select international destinations. Check availability at checkout.
How much does shipping cost?
Shipping costs vary by location and order size. You’ll see an estimate at checkout before finalizing your purchase.
How long does shipping take?
Standard delivery takes 7-14 business days, depending on your location. Custom orders or international shipments may take longer due to production and customs. Track your order at .
What if my order arrives damaged?
Inspect your delivery and report any damage within 7 days by emailing cs@owlconor.com with photos. We’ll arrange a replacement or repair.
Returns & Warranty
What’s your return policy?
Unused, undamaged standard items can be returned within 30 days of delivery. Custom orders are non-returnable unless defective. See our for details.
Do your products come with a warranty?
Yes, we offer a 1-year warranty against manufacturing defects. Contact us if you encounter an issue, and we’ll make it right.
Referral Program
How does the Referral Program work?
Share your unique referral link with friends. When they make their first purchase, they get 10% off, and you earn $50 off your next order. Learn more at .
When do I get my referral reward?
Your $50 discount is credited after your friend’s order ships and is valid for 12 months.
Contact & Support
How can I reach you?
Email us at cs@owlconor.com, call +1 (800) 555-1234 (Monday - Friday, 9 AM - 5 PM EST), or visit our page.
What if I have a question not listed here?
We’re happy to help! Reach out, and we’ll get back to you within 24-48 hours.
Still Curious?
Explore our site or join our newsletter for the latest updates on collections, design tips, and promotions.
OwlConor – Crafting Answers, One Question at a Time.