Privacy Policy

 

At OwlConor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website (www.owlconor.com), purchase our products, or use our services (collectively, “Services”). By using our Services, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with the best experience possible. This includes:

1.1 Information You Provide

  • Personal Details: Name, email address, phone number, shipping/billing address when you place an order, request a custom design, or contact us.
  • Account Information: If you create an account, we collect your login credentials (e.g., email and password).
  • Communications: Details from emails, forms, or calls you send us.

1.2 Information We Collect Automatically

  • Website Usage: IP address, browser type, device information, pages visited, and time spent on our site via cookies and analytics tools.
  • Order Data: Purchase history, shipping tracking, and payment confirmation (payment details are processed securely by third-party providers, not stored by us).

1.3 Information from Third Parties

  • Data from social media platforms or marketing partners if you interact with us through those channels.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders, including shipping and customer support.
  • Respond to inquiries and provide personalized service (e.g., custom furniture consultations).
  • Improve our Services by analyzing usage trends and feedback.
  • Send you updates, newsletters, or promotional offers (you can opt out anytime).
  • Comply with legal obligations or protect our rights.

3. How We Share Your Information

We do not sell your personal data. We may share it with:

  • Service Providers: Trusted partners who assist with payment processing, shipping, website hosting, or marketing (e.g., PayPal, FedEx, Google Analytics).
  • Legal Requirements: Authorities if required by law or to protect OwlConor’s rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards.

4. Cookies and Tracking

  • Cookies: We use cookies to enhance your browsing experience, remember preferences, and analyze site performance.
  • Opt-Out: You can disable cookies in your browser settings, though this may limit some features of our site.

5. Your Choices

  • Marketing: Unsubscribe from emails using the link in our messages or contact us at cs@owlconor.com.
  • Account: Update or delete your account by logging in or reaching out to us.
  • Access: Request a copy of your data or ask us to correct/delete it (subject to legal exceptions).

6. Data Security

We implement reasonable measures (e.g., encryption, secure servers) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

7. International Data Transfers

OwlConor operates globally, serving the US, Canada, Australia, Europe, and beyond. Your data may be transferred to and stored in the US or other countries with differing privacy laws. We ensure compliance with applicable regulations (e.g., GDPR for EU residents).

8. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

9. Retention of Data

We keep your information only as long as necessary for the purposes outlined here (e.g., order fulfillment, legal compliance), typically no longer than 5 years after your last interaction, unless required by law.

10. Third-Party Links

Our website may contain links to external sites (e.g., social media). We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted here with an updated effective date. Your continued use of our Services after changes indicates acceptance of the revised policy.

12. Your Rights (For Applicable Regions)

Depending on your location (e.g., EU, California), you may have rights to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Data portability.
  • File a complaint with a data protection authority.
    Contact us to exercise these rights.

13. Contact Us

Questions about this Privacy Policy? Reach out:

  • Email: cs@owlconor.com
  • Phone: +1 (800) 555-1234
  • Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM, 87110, USA

OwlConor – Crafting Trust, One Piece at a Time.