Refund & Returns Policy

Refund & Returns Policy

At OwlConor, we want you to be fully satisfied with your skincare purchase. If you’re not completely happy, we offer a simple, transparent return and refund process as outlined below.

1. Return Eligibility

  • Returns must be initiated within 30 calendar days of delivery.
  • Items must be unused, unopened, and in original packaging.
  • You must provide proof of purchase (e.g., order number or email receipt).

2. Non-Returnable Items

  • Used or opened skincare products (due to hygiene and safety regulations).
  • Gift cards or promotional items.
  • Items marked as final sale or clearance.

3. How to Initiate a Return

To request a return, please contact our customer service team at cs@owlconor.com with:

  • Your order number
  • Full name and email used at checkout
  • Reason for return
  • Clear photo (if product is damaged or incorrect)

We will respond within 1–2 business days with instructions and a return authorization (RMA) if approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.
  • We recommend using a trackable shipping method.

5. Return Address

Please ship returns to:

OWLSMATRIX LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

6. Refunds

  • Once we receive and inspect your return, we will notify you via email.
  • If approved, refunds will be issued to your original payment method within 5–7 business days.
  • Depending on your bank, it may take an additional 3–5 days for the refund to reflect.

7. Exchanges

We do not offer direct product exchanges. Please return your item and place a new order.

8. Contact Us

If you have any questions about our return process, feel free to contact us:

Thank you for choosing OwlConor — your satisfaction is important to us.