Refund & Returns Policy

1. Return Eligibility

  • Standard Items:
    • Eligible for return within 30 days of delivery.
    • Must be unused, undamaged, and in original packaging with all tags and accessories included.
  • Custom Orders:
    • Non-returnable unless defective or damaged, due to their bespoke nature.
  • Defective/Damaged Items:
    • Eligible for return or replacement if reported within 7 days of delivery with proof (e.g., photos).

Note: Items marked “Final Sale” or purchased during special promotions may not be returnable—check product details at checkout.

2. Return Process

  1. Contact Us: Email cs@owlconor.com or call +1 (800) 555-1234 within 30 days of delivery to request a return. Provide your Order Number (e.g., OC12345) and reason for return.
  2. Get Approval: We’ll issue a Return Merchandise Authorization (RMA) number and shipping instructions within 2-3 business days.
  3. Ship It Back: Return the item using the provided label or a carrier of your choice (see costs below). Include the RMA number on the package.
  4. Inspection: Once received, we’ll inspect the item within 5-7 business days and notify you of the refund or replacement status.

3. Refund Details

  • Timeframe: Refunds are processed within 14 days of receiving and approving the returned item.
  • Method: Funds are returned to your original payment method (e.g., credit card, PayPal).
  • Amount:
    • Full purchase price for eligible standard items.
    • Partial or no refund if the item is used, damaged by the customer, or missing parts.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is at your expense unless the item is defective or incorrect.

4. Shipping Costs for Returns

  • Customer-Responsible Returns: You cover return shipping costs for change-of-mind returns (e.g., $25-$150 depending on location and item size).
  • OwlConor-Covered Returns: We provide a prepaid return label for defective, damaged, or incorrect items.

5. Delivery Regions & Exceptions

  • Returns are accepted from all shipping regions (US, Canada, Australia, Europe, etc.).
  • International customers are responsible for return shipping and any customs fees unless the return is due to our error.

6. Damaged or Defective Items

  • Report issues within 7 days of delivery with photos to cs@owlconor.com.
  • Options:
    • Replacement (if available).
    • Refund (if replacement isn’t possible).
  • We’ll cover return shipping and work to resolve the issue quickly.

7. Non-Returnable Items

  • Custom-made furniture (unless defective).
  • Final sale or clearance items.
  • Items damaged due to misuse, improper assembly, or neglect.

8. Contact Us

Need help with a return? Reach out:

  • Email: cs@owlconor.com
  • Phone: +1 (800) 555-1234
  • Hours: Monday - Friday, 9 AM - 5 PM (EST)

Track your order or return status at .

OwlConor – Crafting Satisfaction, One Return at a Time.