Welcome to OwlConor! These Terms of Service (“Terms”) govern your use of our website (www.owlconor.com), products, and services (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
1. About OwlConor
OwlConor specializes in handcrafted wooden furniture, blending modern design with timeless craftsmanship. We proudly serve customers in the US, Canada, Australia, Europe, and beyond. These Terms apply to all purchases, custom orders, and interactions with our brand.
2. Eligibility
To use our Services, you must:
- Be at least 18 years old or of legal age in your jurisdiction.
- Provide accurate and complete information when making a purchase or contacting us.
3. Products and Orders
3.1 Product Descriptions
We strive to ensure all product descriptions, images, and specifications on our website are accurate. However, slight variations in color, texture, or finish may occur due to the natural properties of wood and handmade craftsmanship.
3.2 Pricing
All prices are listed in USD unless otherwise stated and exclude taxes, shipping, and handling fees, which will be calculated at checkout. We reserve the right to adjust prices at any time without prior notice.
3.3 Order Acceptance
Your order is an offer to purchase. We reserve the right to accept or decline orders for any reason, including availability or pricing errors. You will be notified if your order cannot be fulfilled.
3.4 Custom Orders
Custom furniture requests are subject to additional terms, including design approval and non-refundable deposits. Details will be provided during the consultation process.
4. Payment
- Accepted payment methods are listed at checkout (e.g., credit/debit cards, PayPal).
- Full payment is required before production or shipping begins, unless otherwise agreed for custom orders.
- All transactions are secure, and your payment information is not stored by OwlConor.
5. Shipping and Delivery
- Shipping Areas: We ship to the US, Canada, Australia, Europe, and select international destinations.
- Delivery Times: Estimated delivery times are provided at checkout but may vary due to customs, location, or unforeseen delays.
- Risk of Loss: Ownership and risk transfer to you upon delivery to the shipping carrier.
- Damages: Inspect your order upon arrival and report any damage within 7 days for assistance.
6. Returns and Refunds
- Standard Products: Returns are accepted within 30 days of delivery for unused, undamaged items in original packaging. Shipping costs are non-refundable.
- Custom Orders: Due to their bespoke nature, custom items are non-returnable unless defective.
- Process: Contact us at support@owlconor.com to initiate a return. Refunds are issued to the original payment method within 14 days of receiving the returned item.
7. Intellectual Property
All content on our website (e.g., designs, images, logos, text) is owned by OwlConor or its licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.
8. Warranty
- Our furniture is warranted against manufacturing defects for 1 year from the date of delivery.
- This warranty does not cover normal wear and tear, misuse, or improper care.
- Contact us for warranty claims, and we’ll work to repair or replace defective items at our discretion.
9. Limitation of Liability
To the fullest extent permitted by law, OwlConor is not liable for indirect, incidental, or consequential damages arising from your use of our Services or products. Our total liability shall not exceed the amount you paid for the product in question.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy, accessible at . Please review it to understand how we collect, use, and protect your data.
11. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after changes constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of law principles. Any disputes will be resolved in the courts of Austin, Texas.
13. Contact Us
Questions about these Terms? Reach out to us:
- Email: cs@owlconor.com
- Phone: +1 (800) 555-1234
- Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM, 87110, USA
OwlConor – Crafting Excellence, One Piece at a Time.